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Customer Reviews

Customer Reviews

See what our customers are saying about their experiences of Nolan products and services. We believe people buy from buy, and that trust in Nolan sees many happy customers returning time and time again for their home improvements. In fact, over 65% of our customers would recommend their friends and family based on the service they have received.

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Thank you very much Nolan for our beautiful composite front door recently fitted. The process from start to finish was exceptional. Karolyne at the sales office was very helpful and professional and the fitter was very efficient and friendly and did a fantastic job.

We are very pleased we chose Nolan and went for the colour we did as it is very different to what all other companies could provide. Thank you so much for everything.

Laura Hooper, Neath, 12 October 2017

Nolan fitted our eight windows plus door last week in two and half days. The standard of workmanship was excellent and both David and Richard the two fitters took pride in their work from removal of the old wooden windows to fitting the new windows. They also cleaned up each area as they finished. They are a credit to Nolan's. We would definitely recommend Nolan's - you cannot do better for both choice and finish.

Mr & Mrs Williams, Hengoed, 19 October 2017

"I purchased a terrace house in Tumble that needed new windows . I contacted Nolan by phone and arranged a home appointment . Their salesperson came and advised me what the price for the windows would be. She gave me a quote on the spot unlike the other companies that I had approached together with a precise time frame for installation. I accepted their quote and arranged an installation date.

The crew turned up at the time stated, completed the installation and tidied up when they had finished. The house was so clean that you wouldn't know that there had been a team of workers in the house.

So good was the service that when I needed another door and window I went straight to Nolan without considering any other companies. I would recommend Nolan windows to anybody looking to get new windows and doors."

Mr & Mrs Port, Tumble, 25 August 2017

"I would like to thank Nolan for the fantastic service that they have provided my husband and I.

Having thought long and hard about a conservatory we made enquiries with a few companies. Nolan, and the initial contact with the Salesman, Adrian Phillips, was the only one that made us feel at ease. There was no 'hard-sell' and we felt confident that our needs were being listened to and addressed. Nolan's professionalism showed straight away, with appointments being confirmed in writing, by the company (a practice virtually unheard of in this day and age). Adrian, being our first point of contact was firstly on time. He was also friendly, professional, helpful and informative. He could see that we were initially nervous about investing in such a large project, but he was soon able to push these fears to one side, and we immediately felt that this was a company that we could truly trust. The proposed plans and pricing structure was with us, within a few days and, only a few days after that, Adrian called back to go through the contract and to outline how and when the project would proceed. At this second meeting, Adrian was only happy to answer a number of questions, before arranging for the Installation Supervisor, Terry Gravell, to call at our home. Terry, like Adrian was highly professional and informative and he quickly made the necessary arrangements for the project to start, only ten days after this second meeting.

Prior to the commencement of the project, we receiving a clear timetable from Nolan, in writing, detailing when all the necessary work would take place. This was meant as a guide, as all building projects can be fluid in nature, due to any inevitable problems that can occur. However, despite one day being lost, at the ground-work stage, due to bad weather, the project stayed completely on-course, and in line with the timetable.

Once the project started, all the contractors, from Darren (groundwork and tiling), to Chris and George (window fitters); Chris (plasterer) and Paul (electrician) were so hard-working and diligent. They clearly take pride in their work, and were respectful of our home, at all times, virtues that were obviously instilled in them by Terry Gravell the Supervisor. Terry carefully listened to all our ideas and concerns and would tenaciously come up with solutions, if these were needed. He was on site most days and was always on the end of the phone, if we needed to discuss anything with him. Both my husband and I felt safe in the knowledge that, under Terry's close supervision, and his expertise in this field, the work would be done to a high standard. Terry, along with the other employees mentioned, are a real asset to the Nolan team, and a lot of companies could learn a few lessons in Customer Service and Customer Satisfaction from these individuals. A great working 'family' all of whom working towards one goal – making the customer happy.

Thank you Nolan for a great customer experience. Be proud of the exceptional staff that you have and the fantastic Welsh products that you provide."

Michelle Davies, Pontardawe, 04 July 2017

"Shaun and Pete, two members of Nolan uPVC's team have been to my flat to replace all the windows. They worked extremely hard and kept a pleasant, cheerful and professional disposition throughout. All the areas outside and inside were cleared up to a high standard before they left and I now have lovely windows. Thank you to both for doing a grand job. I am very pleased."

Mrs Emmerson, Bristol, 24 May 2016

"I had all windows replaced in my flat. I cannot thank Jason and Lloyd enough as they were very good. They eased my stress and took note of my two house cats who were kept in one room until I had to move them so they could fit the windows in the last room. They did not make much mess and cleaned up after. I would recommend these two guys to fit your windows. Thank you."

Miss Milsom, Bristol, 10 March 2016

"Just had a front door fitted by Nolans, it's the second time they have installed a door for us. Once again, a great job done, at a very competitive price and a very professional service all the way through, the lads cleaned up everything after them and left us with a first class front door which looks very smart. One of the good things about Nolan is that you can go along to the showroom and see exactly what it is going to look like. Thank you again everyone."

Mr Jeffery, Carmarthen, 04 February 2016

"On 25/3/15, Nolan fitted a door and 3 windows to our property The team were professional, knowledgeable and did a great job, I am very happy with the finished product. Great service! Many thanks."

Mr Melios, Carmarthen, 31 March 2015

"Had Nolan around to give me a quote for a replacement uPVC back door and was pleasantly surprised when the salesman came in, took all the details and told me how much it would cost - no discounts, no bartering, no 'I will ring my manager', no buy it today and get a discount. Give me call if you want to order it he said as he left and all this within 10 minutes and he was also a very pleasant, sociable chap too and very friendly, yet professional as opposed to the normal business like and pushy double glazing salesmen we all love. Nolan office staff rang me with a date, fitters came spot on time, removed the old door, fitted the new one and left but not before they had cleaned up every bit of mess they made - my wife was well impressed. We had a number of other companies in to quote (2 of the most well known nationals did not even keep their appointments and failed to turn up) but Nolan just ticked all the boxes for us and we have a great looking product, superbly and professionally fitted and at a great price. Will definitely use Nolan again when the need arises and will have absolutely no hesitation in recommending them to friends and family. 10 out of 10 from us and such a refreshing change to deal with such a professional company and a Welsh one too."

Mr Owens, Tondu, 27 March 2015

"Excellent service from everyone at Nolan, we had a double glazed door fitted before Christmas and it is a perfect fit for an unusual space. We would be happy to use them again as they seem to be a great team."

Mrs Jeffery, Carmarthen, 09 February 2015

"I would like to thank Paul Murphy for project managing the construction of my conservatory so well and ensuring it was completed so quickly. Paul has been an excellent contact at Nolan, ensuring everything ran smoothly. I would also like to thank all the other work staff who I have dealt with through the building of the conservatory. They have not only provided first class building work, but have also been friendly and very helpful. Thank you for giving me a room where I can sit and enjoy my garden and drink my wine!

Ms Jones, Taffs Well, Cardiff, 24 October 2013

"We are very pleased with the work. The fitting team were extremely conscientious and considerate. Thank you."

Mrs Wood, Roath, Cardiff, 19 June 2013

"Thank you for a job well done. The house looks smarter with the new fascias, soffits and guttering. We have peace of mind in knowing all is sound and now virtually maintenance free!

Mrs Borland, Brechfa, 19 June 2013

"Really good service all the way through, right from my initial enquiry to completion. The work was done very quickly and cleanly with no upheaval to ourselves and all members of staff that we had dealings with were really pleasant and very helpful."

Mrs Helps, Aberystwyth Ceredigion, 05 March 2013

"The replacement pane of glass was kindly arranged by Adrian Phillips, Sales Manager at the Cardiff branch. I would like to stress that I could not fault the excellent and efficient service provided and I would thoroughly recommend Nolan to my friends."

Mrs Delaney, Heath, Cardiff, 05 February 2013

"We have recently ordered new windows and doors from you and had them fitted. We are writing to let you know how satisfied we are with your service. The surveyor arrived when he should have and phoned beforehand and did not take long to do his job. We were very impressed with the fitters. They worked quickly, efficiently and tidily. They were very polite and respectful. They did not waste any time and were very accomodating. They always made sure we were kept informed of progress and sought advice and confirmation."

Mr Howells, Cresselly, Pembrokeshire, 08 January 2013

"Having shopped around many double glazing providers, I wasn't sure if Nolan would be a little out of my budget. I was pleasantly surprised when I received their quote to find it incredibly competitive against other companies who were not so well established. Despite many providers being FENSA approved I found that their guarantees didn't always cover the frame, and in many cases were only valid for a couple of years, so when I discovered Nolan's guarantee covered both the glazing and the frame for 10 years, I was sold. The staff were very friendly at the showroom, and helped me to choose the glazing, and handle options, and what's more - they didn't require a deposit upfront! The fitters made sure my newly fitted cream carpets (and painted walls!) were left in the condition they found them in, they too were very friendly, and what's more - trustworthy. I am very pleased with the outcome and wholeheartedly recommend Nolan for their value for money, their 10 year guarantee and outstanding quality windows and doors."

Miss Jones, Newport, 16 October 2012

"The style, colour & quality of the new windows, doors and bi-folders has really enhanced our 150 year old stone farmhouse. The fitting and after sales follow up have also been excellent. Nolan's are whole heartedly recommended."

Mr Vaughan-Harries, Johnston, Haverfordwest, 23 August 2012

"It was your design consultant Non Rees who sold Nolan to us. She was helpful and not pushy. She sold us what we required to replace our old uPVC windows, which were particularly draughty and needed updating. She has been wonderful and we cannot praise her enough. She is worth her weight in gold!

Mrs Johnston, Llanelli, 23 August 2012

"The friendliness and knowledge of your showroom staff resulted in us placing an order without seeking further quotes from other companies. The attention of all staff is of a high standard."

Mr Reynolds, Rhiwbina, 23 August 2012

"We have been a customer of Nolan's for over 10 years during which time we have had windows replaced, conservatories constructed and an extension with a sun terrace added to the house. All these works were carried out to perfection by Nolan's team of builders and double-glazing installers. In addition, the after-care service has been faultless and therefore, we have no hesitation in continuing to thoroughly recommend Nolan's services to others."

Mrs Lawson, St Clears, Carmarthenshire, 18 July 2012

"I only wish I had known about your company before I'd had the conservatory and front bay window done. Compared to your company it is like a Rolls Royce and a Mini. I am very pleased with the work you have done for me. I would always recommend you."

Mrs Harrison, Llandeilo, 18 July 2012

"Thanks to Nolan I am enjoying my new conservatory. Your design consultant Non managed to interpret my requirements exactly and turned my dreams into a room that is just great. Even in the current weather we are having I can still sit and watch the world go by - perhaps far too often! I would like to pass on my thanks to the team. The boys worked extremely well, even in the pouring rain and should be congratulated. The bi-fold doors have been used a couple of times and certainly make you feel part of the garden, as well as giving shelter from the SW breeze. I look forward to welcoming friends and family for a coffee to show off the masterpiece."

Mrs Hooton, Llangynog, 11 July 2012

"Having had a few other firms around to quote, Nolan were the first professional firm. The salesman was smartly dressed and actually knew what he was talking about. The fitters were friendly and tidy and overall, we were very happy with the service, outcome and price. I'll definitely be using Nolan again in the near future."

Mr Busson, Cardiff, 03 July 2012

"I just wanted to write and say how pleased I have been with the service I have received from Nolan for the new windows and doors which were installed in my home this week. From my first contact with Nolan, I have been very impressed by the level of service I have received from your staff - and now I am delighted by the quality of your product as well! Everyone with whom I have dealt with at Nolan has been polite, courteous and knowledgeable, and the installation of the new doors and windows was carried out on-time, professionally, and with minimal disruption. The installation team were a pleasure to deal with. Even better, Nolan also managed to do all of this at a very competitive price. Our home now looks and feels much better, and we are very pleased that we chose Nolan to carry out the work."

Mr Bridges, Cathays Cardiff, 25 June 2012

At Nolan, delivering high quality products and a first-class service is important to us. Please let us know what we are doing right and if there are any improvements we could make.

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Value

Nolan understands that great value for money is important. We pride ourselves on offering great value for money by supplying high-quality products.

Quality

Nolan manufactures and installs quality windows, doors and conservatories. All products are made in Wales to exacting standards.

Service

Our sales staff don’t work on commission, so there’s no pressurised selling, just honest people dedicated to improving your home.

Guarantee

At Nolan, we have complete confidence in the quality of our products and services. Because of this we offer a FENSA-backed 10-year guarantee for total peace of mind.